Refund policy

Refund Policy

Thank you for shopping with Smoke Online.

Change of Mind

We do not accept returns or provide refunds for change of mind, incorrect purchases, or if you no longer want the item.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery by emailing smokeonlineau@gmail.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Once your claim has been reviewed, we will advise the appropriate solution, which may include a replacement, refund, or store credit where applicable.

Return Conditions

Returned items must be unused and in their original packaging unless the product is faulty.

Return Shipping

If the return is approved due to our error or a faulty product, we will provide instructions regarding the return process.

If a return is approved for any other reason permitted under Australian Consumer Law, the customer may be responsible for return shipping costs.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.