Return Policy
We are confident that you will be happy with your purchase from Smoke Online. However, if you are not satisfied with your purchase for any reason, you can return it for a full refund within 14 days of purchase.
Please note that the following items are not eligible for return:
- Tobacco products
- Personalized products
- Disposable products
- Products that have been used
All returned items must be in original condition and packaging.
Once we receive your returned item, we will process your refund within 5 business days. The refund will be issued to the original form of payment.
Shipping costs
We will NOT cover the shipping costs for all return orders.
If you have any questions about our return policy, please contact us.
Additional information
We recommend that you insure your return shipment for the full value of the item. We are not responsible for any lost or damaged return shipments.
Thank you for shopping with Smoke Online!